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FREQUENTLY ASKED QUESTIONS

  • What is Klaypel?
  • What kind of products do you sell?
    We offer a variety of Klaypel kit designs available in different sizes.
  • Do you have a physical store location?
    Yes, we have a physical store at 4F Ayala Malls Manila Bay Tambo, Parañaque City 1701 where you can shop in person. Check our website www.klaypelph.com for store hours and directions.
  • Can I order Online?
    yes you can order online via Shopee www.shopee.ph/klaypel, Lazada www.lazada.com.ph/shop/klaypel/ or even to our website www.klaypelph.com.
  • Can I return or exchange items?
    Yes, we have a hassle-free return and exchange policy, particularly if your product arrives damaged due to delivery logistics.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
  • Are your products eco-friendly?
    Yes, all our products are eco-friendly, as we craft them using recyclable materials. Look for our "eco-friendly" label on products that meet our sustainability criteria.
  • Do you offer bulk discounts for large orders?
    Yes, we offer discounts on bulk orders. Contact our sales team hello@klaypelph.com or +63 9278421620 for more information and pricing.
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